Customer stories

See what Manuel changes inside real service organisations.

From technicians in the field to the service desk in the office — see how teams are making technical knowledge easier to use.

Peter de Jong, directeur van Van Delft Groep
Van Delft Groep
Video story
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Van Delft Groep

Technical knowledge shared between field and office.

“We were too dependent on individual knowledge, and we wanted to organise that more intelligently.”

Peter de Jong · Director
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Bart van Uuden, bedrijfsleider bij Van der Sluis
Van der Sluis
“Technicians now have a smart colleague in their pocket.”
Bart van Uuden · Managing director
Van der Sluis
+10% first-time-fix
16% faster junior onboarding
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John Jongkind, directeur-eigenaar van Wahlen en Jongkind
Wahlen en Jongkind
“Just start if you are in doubt about Manuel. The doubt disappears by itself.”
John Jongkind · Owner & management
Wahlen & Jongkind
30–40% less time spent on technical faults
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Manuel
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Devin Donlou, Team lead Marketing BeNeLux bij Panasonic
Panasonic
OEM
“The Manuel team provides reliable information and ships improvements quickly.”
Devin Donlou · Team lead Marketing BeNeLux
Panasonic Marketing Europe
Manufacturer knowledge, easier to reach in the field
From pilot to dealer network
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Manuel
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One technical knowledge layer for service teams and manufacturers.
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