Research & Insights
Edition 2026 · ongoing research
Technicians do not lose time on technology. They lose it finding knowledge.
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Research footprint
Aggregated · never traceable
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Four leaks, one cause.
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Thousands of questions, a handful of patterns.
What technicians ask, how often they ask it, and where the answers come from — that is where this research stops being a summary and starts being useful. The rest of the report opens with your email.
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Thousands of questions, a handful of patterns.
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No technician works with one brand any more.
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Demand follows the working day, not the office day.
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2026 Field signal
The technical knowledge mix is changing.
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What we see changing in recent months.
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Full benchmark
Six measures, fully open.
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median
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Your service team
See where you sit against the benchmark.
Type your own values, or drag the marker along any scale. Nothing is stored or shared.
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median
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Stronger teams
Industry range
Improvement opportunity
Derived · recoverable capacity
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service hours recovered per year, at {{ techLabel }} technicians
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Small print, big deal
Based on the values you entered. This is not an audited performance assessment and is not independently verified. The industry distribution comes from our benchmark; your position comes from your input.
Knowledge resilience
How resilient is your technical knowledge?
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Knowledge Resilience Score
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/ 100
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Methodology
Measured does not equal modelled.
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Values marked with ° are sample values pending the new industry dataset and are CMS-editable. Individual technician or customer behaviour is never published or exposed.
© 2026 Manuel® All rights reserved.
Winterswijk, the Netherlands