For service teams
Get more capacity from the team you already have.
Give technicians and the service desk one technical knowledge system — built around the equipment, documentation and experience inside your company.
Talk to usKnowledge sources
Manuel
To field
Less searching
Fewer interruptions
Better prepared
Knowledge stays
One system. Two work environments.
Built for the field and the office.
For technicians
Find the answer. Continue the job.
Faults, parameters, manuals, schematics, parts and company knowledge while standing in front of the equipment.
Which parameter controls the heating curve?
Parameter 720
Manual
p. 47
Explore for Technicians
Knowledge core
Same answer
same source
same source
For service desk
Solve earlier. Support the field better.
Prepare visits, help customers remotely and support technicians from the same technical knowledge environment.
Explore for Service Desk
Manuel doesn’t start with an empty account.
We build the starting point around the equipment, history and technical knowledge your team already works with.
01
Baseline
Understand where technical time and dependency are being lost today.
02
Asset coverage
Identify the brands, equipment and technical information most relevant to the team.
03
Work-order analysis
Use historical service work to identify recurring technical problems and useful knowledge.
04
Company knowledge
Bring internal documents, procedures and practical technician knowledge into Manuel.
05
Team onboarding
Introduce technicians and service desk using real situations from their work.
06
Continuous improvement
Use questions and knowledge gaps to keep improving coverage.
Your knowledge environment
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Baseline
Asset coverage
Work-order analysis
Company knowledge
Team onboarding
Continuous improvement
Improvement loop active — questions and knowledge gaps drive what gets added.
Adoption matters
We don’t hand over logins and disappear.
Getting value from Manuel is not just a software setup. We help prepare the knowledge environment, onboard the team and follow adoption so Manuel becomes part of the way your service organisation works.
From first setup to everyday use, we stay involved.
Your team
Service manager · technicians · service desk
01
Setup
Prepare the knowledge environment
02
Onboarding
Onboard the team with real situations
03
Usage feedback
What does the team actually use?
04
Knowledge gaps
Which knowledge is still missing?
05
Improvement
Improve coverage and answers
Back to the team — the loop keeps running.
If it creates capacity, you should be able to see it.
We establish a baseline and follow the signals that show whether technical knowledge is becoming easier to use across the team.
01 · Baseline
How does the team work today?
Captured before rollout, together with your service manager.
02 · Usage period
Manuel in everyday work
Technicians and the service desk work from the same knowledge environment.
03 · Operational signals
Technical answer time
Technical help calls
Independent resolution
Knowledge coverage
Where reliable customer data is available, we also look at first-time fix and repeat visits.
04 · Outcome
Estimated service hours recovered
Calculated from the difference between the existing and the Manuel workflow — estimated, not guaranteed.
Capacity calculator
Signals are measured where that can be done reliably; the outcome in hours is an estimate based on your own workflow. What cannot be measured reliably, we do not present as a measured result.
The goal isn’t more software usage. It’s a stronger service team.
More independent technicians
Technical answers become available without every question becoming an escalation.
A more effective service desk
The office can diagnose earlier, prepare better and support the field from the same knowledge.
Knowledge that compounds
What one person learns can become useful to the next technician instead of being solved again from scratch.
Service teams using Manuel
See what it looks like inside real service organisations.
Build a service team that can use what it already knows.
Bring manufacturer information, company knowledge and the people using it into one technical knowledge system.
Talk to us
Less searching
Knowledge stays
Better prepared
Fewer interruptions
One knowledge environment
A source with every answer
More independent technicians
Capacity made visible
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Winterswijk, the Netherlands