Your portal serves your brand.
Manuel serves the technician.
08:10
Brand A
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10:30
Brand B
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12:15
Your brand
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14:20
Brand C
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16:00
Brand D
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One way of working
You don’t need to convince a multi-brand technician to adopt another product portal. You need your official knowledge to be available in the workflow they already use.
From your documentation to the field without another integration project.
01
Release
Manufacturer authorises technical documentation through 2BA for a selected product line or GLNs.
02
Process
Manuel processes the documentation and makes it searchable.
03
Test
3–5 manufacturer experts use Manuel for 2–3 weeks and deliberately ask difficult product questions.
04
Review
Correct · missing documentation · needs improvement.
05
Approve
Nothing becomes publicly available until the manufacturer approves the result.
OEM approved
Technician network
If the manufacturer is not available through 2BA, a selected part of the range can be supplied separately. Onboarding happens together with your experts — not instant and not fully self-service.
Your knowledge. Your control.
Know exactly what technicians are being told about your products.
Question from the field
What does fault E10 mean?
Manuel
High confidence
E10 — water pressure too low
Top up to 1.5 bar, bleed the system and check the pressure again. If it keeps dropping, check for a leak.
Official source
Your Brand Service Manual · p. 112
Always with the source
If it is not in the documentation, Manuel does not pretend otherwise.
The manufacturer decides which product documentation is released
The release can be changed or withdrawn
Every unanswered question can make the next answer better.
01
Technician asks
“How should parameter X be configured on model Y?”
02
Manuel
Not found in the released documentation
03
Quarterly OEM report
The question appears in the quarterly report
04
OEM expert
Clarifies or adds the missing information
05
Back in Manuel
The knowledge is in the released documentation
06
Next technician
Answer available immediately ✓
Documentation
Field
Questions
Insight
Better knowledge
Field
Support should get the exceptions, not the manual lookups.
Every technical question the installer can resolve from your official documentation is one less avoidable question that needs to start with your support team.
No automatic ticket routing or escalation feature — specialist situations keep running through your own support channels.
Start by sharing documentation. Expand only if it makes sense.
Manuel certified partner
Founding manufacturer program · 20 places
€0
no subscription
no setup fee
no setup fee
For manufacturers that want their official documentation available to installation companies.
Official documentation in Manuel
Start with one product line
Manufacturer test and approval
Quarterly field insight
Control over released assortment
No subscription or setup fee
Manuel for your service network
For manufacturers that later want to use Manuel inside their own technical support, field-service or dealer organisation.
Tailored to your organisation.
Talk to us
OEM story
What manufacturer collaboration looks like in practice.
Be the answer technicians find for your products.
Start with one product line. Your experts test it before anything goes live.
Start with one product line
Official documentation
E10 · fault code
Source · p. 112
OEM approved
Field questions
Quarterly insight
Documentation gaps
Better answers
© 2026 Manuel® All rights reserved.
Winterswijk, the Netherlands
Founding manufacturer program
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