Manufacturer knowledge, easier to reach in the field.
Panasonic documentation and fault codes are included in Manuel, so technicians in the field reach the right information faster.
- Company
- Panasonic
- Use case
- OEM · documentation in the field (NL)
- Story type
- OEM collaboration
Before Manuel: A question about a Panasonic unit had a long way to travel.
Questions from the field reached the service and sales departments through different routes.
How a question travelled
- Start — Question about a unit in the field
- 01 — Dealer or installer — Waiting
- 02 — Service department — Repeat questions
- 03 — Sales department — Not their work
What changed
Knowledge connected
- Panasonic documentation
- Fault codes
- Model information
Where the team uses it
- Technicians in the field
- Dealer network
How it works
Documentation reaches the job
Panasonic information sits where the question arises: at the unit, instead of in a portal looked up later.
Fewer questions towards the departments
Corrections land quickly
Incorrect or missing information is reported and corrected, so the next answer is already better.
Information stays reliable
Support on warranty and escalations
We work together on the questions behind the fault: which warranty terms apply to this model, and when a report should be escalated to Panasonic. That way the right question reaches the right place.
Fewer unnecessary escalations
“The Manuel team provides reliable information and ships improvements quickly. That takes pressure off our service and sales departments.”
At a glance
- Starting point
- Questions via service and sales
- Manuel used by
- Panasonic’s Dutch dealer and service network
- Knowledge connected
- 66 Panasonic models · 900 fault codes
- Also supported
- Warranty questions and escalations to Panasonic
- Product surfaces
- Mobile
What would this look like for your product documentation? Let’s look at how your technical information reaches the field.
