From a crate of manuals to one app.
Over 130 years of craftsmanship and 185 colleagues. The knowledge of the most experienced technicians is available to the whole team — with source and page reference, topped up every day by the technicians themselves.
- Company
- Van Delft Groep
- Use case
- Service team · 185 collega’s
- Industry
- Residential & commercial construction
- Field and office, the same knowledge
- Since 1895
Before Manuel: A crate of manuals in the van, and a few colleagues who knew everything.
That approach produced good work but did not scale: the technology gets more complex, the number of brands grows, and the deepest knowledge stayed with a handful of people.
How a question travelled
- Start — Fault on site
- 01 — Crate of manuals — Zoekwerk
- 02 — Ervaren collega bellen — Onderbreking
- 03 — Leverancier of fabrikant — Wachttijd
What changed
Knowledge connected
- Manufacturer manuals
- Own maintenance guidelines
- Tips from the technicians themselves
Where the team uses it
- Monteurs · mobiel
- Planners · kantoor
Example questions
- Fault code 6A on a Nefit HR II
- Which parameter applies to this unit?
- What do we bring for this fault?
In the field: Answer on the job, with page number
- Ask on site
- Answer with source and page
- Capture a tip for the next colleague
In the office: Planners think along with the customer
- Can the customer fix it themselves?
- Which parts does the technician bring?
- Which job needs which technician?
What Van Delft Groep sees back.
- 130+ jaar vakmanschap ontsloten — Knowledge built since 1895, now available in the app — met bron en paginanummer.
- 2 plekken, één kennisbron — Het serviceteam op locatie en de planners op kantoor werken uit dezelfde bron. Van Delft Groep telt in totaal 185 collega’s.
Van Delft Groep describes the result qualitatively: experienced technicians have time left, juniors catch up faster and planners prepare jobs better.
How it works
Seniors keep time for complex work
Questions that used to reach them are now answered by colleagues themselves. Both sides spend less time calling each other.
Minder onderling bellen
Less waiting on suppliers
Where two phone calls used to be needed for one answer, that answer is now in the app.
Minder wachttijd
Knowledge keeps growing
What a technician solves, he records. The next colleague sees it again with the same fault.
Knowledge base grows daily
“We were too dependent on individual knowledge, and we wanted to organise that more intelligently.”
At a glance
- Starting point
- A crate of manuals in the van
- Manuel used by
- Technicians + planners
- Knowledge connected
- Manufacturer documentation, own guidelines, technician tips
- Company
- 185 collega’s, opgericht in 1895
- Product surfaces
- Mobile + desktop
- Video: Peter de Jong, Director
