One system, one source of truth.
Technical knowledge that used to live with individual colleagues is now available to the whole service team — on the job, with the source attached.
- Company
- Van der Sluis
- Use case
- Service team · field + office
- Industry
- Installation engineering
- +10% first-time-fix
- 16% faster junior onboarding
Before Manuel: Knowledge sat with individual colleagues.
One technical question on site could travel through four or five hands before it came back as an answer.
How a question travelled
- Start — Technical question on site
- 01 — Search — Search time
- 02 — Manufacturer documentation — Right model?
- 03 — Colleague — Interrupts other work
- 04 — Service desk — Escalation
What changed
Knowledge connected
- Company documentation
- Equipment in the fleet
- Historical service work
- Internal knowledge & tips
Where the team uses it
- Technicians · mobile
- Service desk · desktop
Real work, real equipment. The questions below are the kind the team asks in the field.
Example questions
- What does this fault code mean?
- Which parameter applies to this unit?
- Show me the schematic for this unit.
In the field: Answer on the job, with the source
- Ask by voice or photo
- Answer with source and page
- Mark as solved / not solved
In the office: Prepared before anyone drives out
- Can this be solved remotely?
- What should the technician check?
- Which manual applies?
Approved results from this service team.
- +10% first-time-fix — Meer klussen in één bezoek opgelost.
- 16% faster junior onboarding — New technicians become independent faster.
This note is filled in per story with the measurement method the customer approved — baseline, period and data source. Without an approved note, this block stays hidden.
How it works
The answer comes with its source
Technicians see not only the answer but also the manual and page it came from. That means nobody needs the answer confirmed.
Less consultation per job
Juniors find answers themselves
Questions that used to reach a senior are now solved in the app — with the same information the senior would have looked up.
Senior time stays for complex work
Company knowledge stays in the team
Internal procedures and previous solutions sit next to the manufacturer information, so knowledge does not disappear when someone is away.
Knowledge stays available
“Technicians now have a smart colleague in their pocket. One who is never ill, remembers everything and makes everyone better.”
At a glance
- Starting point
- Kennis bij individuele collega’s
- Manuel used by
- Technicians + service desk
- Knowledge connected
- Documentation, work orders, internal knowledge
- Measured result
- +10% first-time fix · 16% faster onboarding
- Product surfaces
- Mobile + desktop
