What technicians actually use Manuel for
The job is bigger than fault codes. So is Manuel.
32%
of all questions
Fix the malfunction
Error codes · symptoms · diagnosis · first steps
36%
of all questions
Leave the device correctly
Parameters · settings · maintenance · commissioning
33%
of all questions
Understand what’s in front of you
Manuals · schematics · components · parts
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Ask the way you work.
No perfect search terms. No digging through menus. Start with the equipment and ask the technical question in your own words.
Scan
Scan the product label and start from the equipment.
Type
“Where is sensor S5 located?”
Voice
“What should I check first with this fault?”
Source-backed answers
Every answer shows where it comes from.
See where the answer came from and open the original technical documentation whenever you need to check it yourself.
Manuel
High confidence
Parameter 720
Heating curve setting
1
Open the service menu and go to parameter 720.
2
Lower the heating curve by 0.2 per step.
3
Check the flow temperature after 15 minutes.
Source
Manufacturer manual · Page 47
Company knowledge
Tip from a colleague · previous job
Source-backed
Page reference
Practical steps
Source
Manufacturer manual · Page 47
Company knowledge
Tip from a colleague · previous job
One place to start, whatever you’re looking for.
Faults
Parameters
Manuals
Schematics
Parts
Maintenance
Commissioning
The question
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Manuel
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On the job
Less searching. Fewer interruptions. More jobs moving forward.
Arrive
Unit and customer on site
Identify
Model and type plate identified
Ask
Question in your own words
Verify
Source and page reference included
Continue
Job continues
Without Manuel
search the portal
call a colleague
search a PDF
wait for the supplier
With Manuel
Arrive
Unit and customer on site
Identify
Model and type plate identified
Ask
Question in your own words
Verify
Source and page reference included
Continue
Job continues
Without Manuel
search the portal
call a colleague
search a PDF
wait for the supplier
Less searching
Technical information is available without switching between manuals, portals and other sources.
More independence
Technicians can use existing knowledge before calling the service desk or an experienced colleague.
Knowledge travels with the team
Previously solved problems become reusable instead of disappearing into conversations and memory.
In the field
Built for the moment you’re standing in front of the equipment.
“We were too dependent on individual knowledge, and we wanted to organise that more intelligently.”
Peter de Jong
Director, Van Delft Groep
Take your technical knowledge to every job.
Manufacturer information and your company’s experience, available when you need it.
Talk to us
Fault code E133
Parameters
Manuals
Type plates
Schematics
Parts
Previous solutionen
Gas supply pressure
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Winterswijk, the Netherlands
Van Delft Groep · Manuel