Your ERP remembers the work order.
But does your company remember the fix?
Send two years of service records. You get a report about your own company: recurring problems, reusable knowledge and where experience leaks away.
Free analysis·
NDA available·
No customer names needed·
Report in about two weeks
01 · Raw work orders
02 · What is usable
EQUIPMENT + MODEL
COMPLAINT
DIAGNOSIS
ACTION TAKEN
RESULT
↯Same equipment family
↯Same complaint / fault code
↯Comparable solution
03 · Service Memory Audit
Report · 6 pages
Service Memory Audit
PatternsP04
Service frictionP03
Reusable knowledgeP05
Work order→Pattern→Knowledge
In collaboration with
The problem
A work order closes a job. That does not mean the knowledge was kept.
A service technician investigates a fault, tries something, finds the cause and solves the problem. You paid for that time and experience.
But a work order is usually built to close the job for invoicing — not to make sure the next technician can find that knowledge again.
Administrative record
≠
Reusable technical knowledge
WB-24-10455
Job completed
✓Equipment
✓Part
✓Hours
?Cause
?Why this worked
?What had already been tried
What we analyse
We do not only look at how many work orders you have. We look at what they still know.
Technically complete
01EQUIPMENTVaillant ecoTEC plus VHR 30-34
02COMPLAINTF.28 on cold start
03CAUSEfouled ionisation probe
04ACTIONcleaned + gas pressure measured
05RESULTtested 3×, stable
06FOLLOW-UPnone
The next technician can use this. Complaint, cause, action and result are tied together.
Administratively closed
01EQUIPMENTcentral heating boiler
02COMPLAINTfault
03CAUSE— empty
04ACTIONresolved
05RESULT— empty
06FOLLOW-UP— empty
For the books this record is fine. Technically nothing was kept: the knowledge still sits only in one technician's head.
We will not give you an invented headline number. Field by field, we show what can and cannot be reconstructed from your history.
The report · 6 pages
You do not get a generic report. You get a map of your own service organisation.
Example · for illustration only
PAGE 01EXAMPLE
Service memory coverage
How much of the service history can be reconstructed at all?
Equipment identifiablehigh
Complaint usefully describedmedium
Cause / diagnosis presentlow
Solution traceablelow
Result recordedmedium
PAGE 02EXAMPLE
Where the work concentrates
Which brands, models, equipment families and fault categories absorb the most service work?
01Brand A · wall-hung boiler
02Brand B · heat pump
03Ventilation · HRV units
04Controls · thermostat
05Sanitary · water heaters
PAGE 03EXAMPLE
Service friction map
Signals in the history that point to extra movement around a job. Signals — not a verdict.
Material needed
Second specialist
Manufacturer consulted
Extra time
Replacement instead of repair
Unclear completion
A friction signal is not a failed job. It marks where the organisation had to work harder.
PAGE 04EXAMPLE
Recurring problems
Clusters of the same equipment, the same complaint, the same fault code or a comparable diagnostic path — each with an explicit confidence level.
Cluster A · fault code + modelHIGH CONFIDENCE
Cluster B · same diagnostic pathPOSSIBLE PATTERN
Cluster C · vague descriptionINSUFFICIENT EVIDENCE
PAGE 05EXAMPLE
Recovered service knowledge
Usable historical records are turned into knowledge cards a technician can read tomorrow.
RAW TECHNICIAN'S NOTE
"that valve again, stuck. tapped it loose, then replaced it. on this type check the non-return valve too or you'll be back in no time"
KNOWLEDGE CARD
PRACTICAL FIX
Stuck 3-way valve — no hot water
SYMPTOMHeating warm, hot water cold
CHECKMove the valve motor by hand, feel for resistance
FIXFreeing it works temporarily — replacing it is the lasting fix
WATCH OUTTake a non-return valve along for this type
SOURCE · 7 historical work orders
Diagnostic checks
Practical fixes
What did not work
Parts & stock
Controls & integration
Building context
Job completion
PAGE 06EXAMPLE
Your service memory action plan
RECOVER NOW
Knowledge you can reuse today
Knowledge cards derived from your history, grouped by equipment family and complaint.
START CAPTURING
What you are not capturing now
Concrete fields and habits in work-order recording that make the difference for the next technician.
START MEASURING
What you need to measure to steer
Which records you need so operational outcomes can actually be backed up later.
Method
We do not make the data look better than it is.
Every statement in the report carries a label. So you see at once what is measured, what is a signal, what is an interpretation and what your history simply does not know.
MEASUREDStated literally in the data.
SIGNALAn indication that occurs more often than chance explains.
INTERPRETATIONOur reading, explicitly marked as a reading.
UNKNOWNYour history gives no answer here.
Example: two records at the same address
A second work order at the same address does not automatically mean a failed first-time fix. It could be:
a planned follow-up visit
a different unit in the same building
regular maintenance
material that was delivered later
an entirely different problem
or indeed the same fault again
That is why we report this as a signal, not as a percentage. A number we cannot back up does not go in.
How it works
One export. No workshop. No interviews.
01
Export
You export the historical fault and service records from your ERP or service platform. One file is enough.
02
Strip out what we do not need
No amounts. No customer names. Equipment/model, complaint, fault code, action taken, notes, date and an anonymised location ID are enough.
03
Analysis
Service concentration, recurring patterns, friction signals, recoverable knowledge and data quality.
04
Report
You receive the Service Memory Audit plus a short walkthrough of the findings with us.
Confidentiality
Your service history stays yours.
NDA available before you send anything
No customer names needed
No financial data needed
Used only for this analysis
Your file is deleted once the report is delivered
Comparison figures are anonymised and cannot be traced back to a company
Fit
When does this get interesting?
Strongest fit
Installation and service organisations with substantial recurring service volume.
Around 10+ technicians
Multiple brands and models
Recurring faults
A service desk
Knowledge held by a few seniors
Many historical work orders
Probably less useful
At a company with two or three technicians the audit rarely tells you much that is new: management already sees most of the service activity first-hand.
We are not trying to sell this to everyone.
From audit to practice
The audit shows what your past knows. Manuel makes sure your team can use it tomorrow.
Manufacturer documentation
Company documents
Historical work orders
Hands-on knowledge from the team
Manuel
FIELD
Technician · mobile
An answer on the job, with the source attached.
OFFICE
Service desk · web
One answer for the whole team.
THE FEEDBACK LOOP
The knowledge system gets stronger through being used.
Questions from technicians
→
Knowledge gaps made visible
→
New company knowledge
→
Back into Manuel
The system
From scattered knowledge to more service capacity.
01 RECOVER
Historical work orders become usable intelligence.
02 CENTRALISE
Manufacturer documentation, company documents, service knowledge and hands-on knowledge in one place.
03 ACTIVATE
Available where the work happens: mobile for technicians, web for the service desk.
04 LEARN
What is searched for, what is asked, what cannot be answered, which equipment keeps raising questions.
05 IMPROVE
Those insights keep strengthening the knowledge system.
What we are working towards
Knowledge → capacity
These are not guaranteed outcomes. This is the chain the system tries to improve.
01Technical knowledge becomes easier to find
02Less searching
03Fewer unnecessary internal calls
04Less dependence on a few experts
05Less pressure on the service desk
06More self-sufficient technicians
07Better conditions for first-time fix
08More service capacity from the team you already have
Every job you solve should make the next one easier.
A service organisation should get a little smarter after every fault. Not only the technician who was there. The whole team.
Show what your work orders still know.
After you sign up we get in touch within two working days to explain exactly which export we need.
20 audits per month
The audit takes manual analysis, so capacity is limited to 20 companies per month.
Free analysis · NDA available · No customer names needed
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Winterswijk, the Netherlands