The AI knowledge bank for installation companies
Recover up to 500 service hours from your existing team in 12 months.
Less time searching, calling and solving the same problem twice. More time doing the work your customers actually pay for.
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Live within 2 weeks
Scattered knowledge
Manufacturer docs
Previous work orders
Senior knowledge
+ product data, diagrams, WhatsApp knowledge
Your technical knowledge layer
10,284 documents · 6 categories
Fault codes
Parameters
Parts
Company knowledge
Technician on site
F.28 on a Vaillant ecoTEC — no ignition
Check gas pressure and ionisation current, then the ignition electrode — gap 3.5–4 mm. Part 0020135130.
Source · manual p. 48
High confidence
The old loop — every fault again
Searching
· PDFs, portals
Calling
· senior technician
Waiting
· for an answer
Returning
· second trip
With Manuel
Ask
Verify
Continue
26 min
back in the working day, per fault
Customer story
See what Manuel changes inside a real service team.
The problem
Fragmented technical knowledge creates hidden capacity loss.
The information usually exists. The problem is finding the right answer, in the right context, at the moment it is needed.
Small friction, every day
Searching
PDFs, folders, portals
+7 min
Calling
Call the senior technician
+11 min
Re-solving
The same fault, again
+8 min
Lost capacity
26 min
Per fault not fixed first time
Searching
PDFs, folders, portals
Calling
Call the senior technician
Waiting
Call back, message, search
Figure it out again
Same fault, again
Returning
Second trip to the customer
+7 min
+11 min
+8 min
+16 min
Lost capacity
Per fault not fixed first time
7 min
18 min
26 min
42 min
Across a service year that friction becomes 250–500 hours.
1 hour
a few jobs
1 day
one week of jobs
1 week
one month of jobs
Week 1
Week 52
52 service weeks — every working day again, per technician
250–500 hours
one service year
Ten technicians saving fifteen minutes a day is around 550 hours over a service year.
1 hour
a few jobs
1 day
one week of jobs
1 week
one month of jobs
250–500 hours
one service year
i
How the number is built
Ten technicians saving fifteen minutes a day is 2.5 hours a day — roughly 550 hours over a service year. Half that adoption still lands inside the 250–500 range. The effect scales with headcount: a 25-person team reaches the same gain at six minutes a day.
Week 1
Each dot is one working day, per technician
Week 52
The knowledge isn’t missing. Access to it is.
Research proof
i
About this research
Synthesised from our conversations with more than 300 installation companies — owners, service managers and technicians. Companies named multiple bottlenecks, so the percentages do not add up to 100%.
57%
technical information is hard or slow to find
The answer usually exists — in a manual, a portal or a mailbox. Finding it takes longer than the repair itself.
48%
depend on experienced technicians
One or two seniors carry the knowledge the whole team leans on, and they get called all day.
33%
see pressure on the office / service desk
The office absorbs every question the field cannot answer, on top of planning and customers.
Meet Manuel
The technical knowledge bank your service team should already have.
Manuel brings technical information across brands and equipment together with the knowledge inside your own company — and makes it available wherever the work happens.
Brands & equipment covered
Boiler
Heat pump
Air conditioning
Ventilation
EV charger
Solar
Inverter
Already in Manuel
Manufacturer manuals
Fault codes
Parameters & settings
Schematics
Parts
Technical procedures
Your technical
knowledge bank
knowledge bank
Your knowledge
Previous work orders
Internal documents
Technician tips
Previously solved cases
Industry knowledge + company knowledge
Two ways to work
Single source of information. Two ways to work with it.
From the technician standing in front of the equipment to the colleague supporting them from the office.
For Technicians
In the field
For Technicians
In the field
For Service Desk
In the office
For Service Desk
In the office
For Technicians
Find the answer. Continue the job.
Ask Manuel while you’re standing in front of the equipment and get a practical answer backed by the original technical source.
Ask by voice or text
Scan a product label
Find faults, parameters, manuals and parts
See the original source and page
Access your company's own tips and solutions
For Service Desk
Solve more on the phone. Send fewer trucks.
The service desk answers at the level of your most experienced technician — diagnosing before dispatch, and backing up the field when they call in.
Diagnose the fault before anyone is dispatched
Walk the customer through a reset over the phone
Brief the technician with fault, parts and steps
Answer the field instantly when they call in
Same verified answers as the field, in one place
One knowledge layer
One team. Many brands. One place to find the answer.
Your technicians work across different brands, systems and technical questions. Manuel brings the information they need into one consistent place.
Old situation
With Manuel
Vaillant
What does fault code F.75 mean?
Different brands. Different sources. Different ways of searching.
Manuel
One technical knowledge layer
Faults
Parameters
Manuals
Schematics
Parts
Commissioning
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The same brands, one place for the answer.
From fault codes to parts, parameters and manuals — in one place.
Customer stories
What changes when technical knowledge becomes easier to reach?
Service teams use Manuel to reduce searching, work more independently and get more value from the team they already have.
Less searching
More independence
More service capacity
Who Manuel is for
Built for both sides of technical service.
For the teams servicing equipment every day — and the manufacturers whose knowledge they depend on.
Service capacity calculator
How much capacity is already hiding inside your team?
See what a few recovered minutes per technician per day can add up to over a year.
Illustrative estimate based on your inputs and 44 working weeks per year. Actual results depend on your current workflows, information availability, adoption and usage of Manuel.
Security & trust
Your technical knowledge stays yours.
Manuel is built for company-specific technical knowledge, with security and privacy designed into the platform.
ISO 27001
certified
certified
GDPR
compliant
compliant
100% EU
data & hosting
data & hosting
Supported by
Supported by organisations investing in the future of technical work.
Manuel is supported by impact, innovation and industry organisations that share our ambition to strengthen Europe’s technical workforce.
FAQ
The questions we get asked most.
Why not just use ChatGPT or Google?
How can technicians trust Manuel’s answers?
Is Manuel only useful for faults and error codes?
What happens when Manuel doesn’t know the answer?
How does Manuel become specific to our company?
How do you measure the 250–500 service hours?
How much work does implementation require from our team?
Does Manuel replace our service desk or experienced technicians?
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Winterswijk, the Netherlands