How Jansen Huybregts gave every monteur access to the team's best answers — on every klantbezoek

About Jansen Huybregts

The Challenge

Jansen Huybregts came to Manuel with a clear goal: turn the technical answers the team generates every week into a durable, company-wide kennisbank. The ambition was to make handleidingen, foutcodes and field-earned oplossingen instantly available on every phone, so junior monteurs could reach confidence faster and senior monteurs could spend more time on the work only they can do. Leadership wanted first-time fix to lift and the servicedesk to answer more technical calls with a smarter first response. A domain-specific AI layer — one that understood installatietechniek from the ground up — was the prerequisite, not a generic copilot bolted onto the existing tools.

The Solution

The Vliegende Start rollout with Niels was built around two goals: give every monteur the same reference, and build a mechanism to capture field-earned answers so they stop being re-derived. Manuel was seeded with the team's most common foutcodes and wired into their existing handleidingen. The ervaringsbank was set up from day one, with the service manager as the initial curator.

The adoption pattern followed. The team moved from sporadic use to daily use, with service monteurs and the office both querying the same reference. Each klantbezoek that produced a novel oplossing fed back into the ervaringsbank. A month in, the third time a monteur hit a code, the team already had the answer written down — by themselves, for themselves.

The Results

Jansen Huybregts unlocks approximately €148.2K per year through Manuel — driven by a measurable reduction in herhaalbezoeken, reduced senior interruption time, and compounding value from the ervaringsbank — delivering approximately 15.1x ROI on the first-year investment. The team now answers each question once and reuses the answer many times.